Frequently Asked Questions (FAQ)

What should I wear for climbing?

• Answer: Wear comfortable, moisture-wicking athletic clothing that allows for a full range of motion. Climbing shoes are essential for grip and control, but if you don’t have your own, we offer rentals. Avoid loose clothing that could get caught on equipment.

Do I need to bring my own climbing gear?

• Answer: No, we provide all necessary climbing gear for our classes and sessions, including climbing shoes, harnesses, and chalk. If you have your own gear, you’re welcome to use it, but it’s not required.

How do I sign up for a class or workshop?

• Answer: You can sign up for classes and workshops through our website or by visiting our facility. Simply choose the class or workshop you’re interested in, select a date, and complete the registration process. If you need assistance, feel free to contact our office.

Are there age requirements for your climbing programs?

• Answer: Yes, our youth climbing programs are designed for children and teens aged 6-17. For our adult classes and workshops, participants must be at least 18 years old. We also offer family climbing sessions suitable for all ages.

What is the cancellation policy for classes and private coaching sessions?

• Answer: Cancellations must be made at least 24 hours in advance to receive a full refund. Cancellations made less than 24 hours before the scheduled time are subject to a cancellation fee. Please contact us as soon as possible if you need to cancel or reschedule.

Can beginners join the intermediate technique workshops?

• Answer: Intermediate technique workshops are designed for climbers who have a basic understanding of climbing. If you’re new to climbing, we recommend starting with our beginner classes to build foundational skills before joining intermediate sessions.

Do you offer gift certificates?

• Answer: Yes, we offer gift certificates for climbing classes, private coaching sessions, and gear purchases. Gift certificates can be purchased online or at our facility. They make great gifts for climbing enthusiasts of all skill levels!

What are your safety protocols?

• Answer: Safety is our top priority. All our instructors are certified and follow strict safety guidelines. We conduct thorough safety briefings before each session, regularly inspect equipment, and ensure that all climbing areas are well-maintained. Additionally, we adhere to local regulations and best practices to provide a safe climbing environment.

How do I prepare for my first climbing class?

• Answer: Arrive at least 15 minutes early to complete any necessary paperwork and get fitted with gear. Wear comfortable athletic clothing and bring a water bottle to stay hydrated. Our instructors will guide you through everything you need to know for your first session.

Can I bring a friend or family member to watch?

• Answer: Yes, you are welcome to bring friends or family members to watch your climbing session. We ask that they follow our facility’s guidelines and respect other climbers. If they wish to climb, they will need to sign up for their own session and complete any necessary waivers.

What are your operating hours?

• Answer: Our facility is open Monday through Friday from 10:00 AM to 10:00 PM, and Saturday and Sunday from 9:00 AM to 8:00 PM. Hours may vary for special events or holidays, so please check our website or contact us for the latest information.